Privacy Policy

Effective Date: 17th December 2024

At Affix Space Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

Name
Email address
Billing address
Payment details (e.g., credit card or PayPal information)
Contact number

1.2 Account and Usage Information

IP addresses
Browser type and version
Operating system
Activity logs (e.g., login attempts, page visits, server resource usage)

1.3 Cookies and Tracking Technologies

Cookies to remember user preferences
Analytics tools to monitor website usage and performance

2. How We Use Your Information

We use the information we collect for the following purposes:

Account Management: To create, maintain, and secure your account.
Billing and Payment: To process transactions and manage billing.
Service Provision: To deliver and improve our hosting services.
Communication: To send service updates, promotional offers (with consent), and respond to support requests.
Compliance: To meet legal obligations and prevent fraudulent or unauthorized activities.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

With Service Providers: To trusted third-party vendors who assist in providing our services (e.g., payment processors, domain registrars).
Legal Obligations: To comply with legal requirements, enforce our terms, or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce our agreements.

5. Your Rights

Depending on your location, you may have the following rights:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to legal and contractual limitations.
Restriction: Request restriction of data processing in certain circumstances.
Data Portability: Request a copy of your data in a structured, electronic format.

To exercise your rights, contact us at [Your Support Email].

6. GDPR Compliance

If you are located in the European Economic Area (EEA), the following additional rights apply:

Lawful Basis: We process your data based on your consent, a contractual necessity, or legitimate interests.
Data Transfers: We use appropriate safeguards to ensure data is protected when transferred outside the EEA.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

7. Security Measures

We take reasonable precautions to protect your information, including:

SSL encryption for data transmission.
Firewalls and intrusion detection systems.
Regular security audits and updates.

However, no system can guarantee absolute security. By using our services, you acknowledge that you do so at your own risk.

8. IP Address Collection & Use

We may collect and store your IP address to help us monitor the use of our website and services, ensure security, and prevent fraud. This data may also be used for troubleshooting, analysing website traffic, and managing server security through tools like firewalls and intrusion detection systems. In certain cases, if we detect suspicious activity or a potential threat to our systems, we reserve the right to block access from specific IP addresses to protect the integrity of our services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies before sharing your data.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Significant changes will be communicated via email or announcements on our website. Continued use of our services following such updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Affix Space Ltd Atlantic Business Centre, 1 The Green, London E4 7ES hello@affixspace.com

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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